Assistant Analyst

Murphy is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland, Canada and America, Murphy provides better engineered solutions to infrastructure sectors including transportation; natural resources; energy and water. 

Headquartered in London, Murphy has a number of related businesses – Ground Engineering; Utility Connections; Murphy Plant; Murphy Process Engineering; Pipeline Testing Services; Specialist Welding Services; and Electrical Services. Murphy is a specialist in delivering pipelines, design, structural steel, tunnelling, fabrication, bridges and piling, and has a substantial holding of plant, equipment and facilities.

Murphy employs around 4,000 engineers, professional managers and skilled operatives around the world. Together, they work as ‘One Murphy’ - directly delivering the people, plant and expertise needed to make projects a success. Visit (url removed) or follow us on LinkedIn, Facebook, Instagram and X:

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IT Support Analyst ( 2nd Line support)  - Kentish Town ( must live within easy access)

The IT Support Analyst provides high quality service delivery to the business whilst meeting all agreed service levels. Which includes technical support both face to face and over the telephone along with remote support to employees,

The IT Support Analyst will also be responsible for joint venture partners and clients where & when required whilst promoting IT and its general usage within the Company. Managing end to end Project mobilisation processes including deploying comms and printing solutions, ongoing support and demobilisations of any managed IT kit.

What you will be doing

Collaborative working both within the IT department and wider business for items including supporting new service go lives and project delivery.
Ensure IT Operations tickets are created for every task undertaken, are appropriately updated, escalated where necessary, completed & closed in line with SLA & Service Desk processes.
Provide support for Site mobilisation, changes and demobilisation. Ensuring the required to setup
IT equipment are consistent & to the required standard and delivered according to the set KPI.
Ensure All Site IT systems & equipment i.e. switches, wireless access point are setup to the required standard, updated where applicable, fully documented & where applicable, asset tagged & tracked in the IT Asset Database.
Ensure the agreed end user equipment is delivered in line with the agreed KPI and all returned leaver equipment logged in the CMDB and stored securely.
Ensuring where relevant the CMDB is updated promptly relating to any work undertaken.
Ensure all IT Operations related good received are notified promptly back to the IT Commercial team.
Supporting core systems within the desktop and mobile environment
Supporting users and the business in the deployment of company mobiles and mobile devices.
Ongoing support of Teams rooms VC suites across the business.
Assist IT Management in ensuring that IT department procedures & policies are followed.
Attend and engage in regular IT departmental & technical meetings to check on departmental achievements & issues, projects progress etc.
Keep all applicable IT Server rooms, workshop areas and project site deliveries tidy & free from safety hazards & that any requirements or issues are communicated to IT management.
Establish and promote best practice in health, safety, quality, sustainability and environmental matters in conjunction with the SHESQ department.
Respond, in a timely manner and through the required toolsets, to security actions recommended by the SOC in relation to end users and end users devices, such as revoking sessions and resetting passwords. This may also include performing investigations with end users to identify the nature of suspicious activity (as witnessed by end users) and escalating these to the SOC or Head of Information Security.  

Who we are looking for

Previous Technical Operations experience or equivalent practical experience of site IT delivery and support.
Happy to travel to other sites as and when required
Previous experience of desk side support
Comfortable dealing with end users and remote users
Strong working knowledge of Windows and Office
Ideally have previous exposure of site set up