Technical Support Coordinator

Based in Leatherhead

• £26,000 - £28,000 salary (DOE)
  
  
• Monday - Friday, 8:30am - 5:30pm
  
  Benefits:
  
  
• 23 days holiday + bank holidays
  
  
• Pension
  
  
• Training provided
  
  
• Birthday off
  
  Job Description:
  
  
• Ensure prompt, efficient responses to customer technical enquiries, either directly or via team members.
  
  
• Accurately log all technical call enquiries in Hubspot.
  
  
• Respond to initial customer enquiries and prepare accurate, timely quotations.
  
  
• Follow up on quotations and address customer queries.
  
  
• Enter service orders into Sage upon receipt of purchase orders.
  
  
• Process Engineer service reports through to final invoicing.
  
  
• Resolve invoice or payment disputes in collaboration with credit control.
  
  
• Review and file Engineers’ site reports in SharePoint job folders.
  
  
• Liaise with purchasing to check spare parts availability.
  
  
• Regularly review and update Work Instructions to maintain accuracy and relevance.
  
  
• Offer constructive and supportive feedback to improve processes and teamwork.
  
  Person Specification:
  
  
• Familiarity with on-site technical procedures and service delivery processes.
  
  
• Understanding of the full-service order workflow—from initial enquiry to final payment.
  
  
• Proficient in using Sage and SharePoint for service order processing and documentation.
  
  
• Awareness of individual Engineers’ skills and capabilities to allocate tasks effectively.
  
  
• Strong time management and organisational abilities.
  
  
• Good working knowledge of Microsoft Office, Hubspot, and Sage.
  
  
• Flexible and adaptable to perform duties beyond the defined role when required.
  
  
• Able to apply experience to new or unfamiliar technical and operational challenges, delivering practical solutions.
  
  
• Willing and able to cover for colleagues during absences or holidays.
  
  
• Strong problem-solving skills.
  
  
• Confident in promoting products and services during calls or service visits.
  
  
• Excellent communication skills, both written and verbal.
  
  Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
  
  Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
  
  By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
  
  Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer