Service Manager

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

As Service Manager, your role will be to lead engineering and support functions within the agreed business strategy to deliver excellent quality and customer service, ensuring adherence to SHEQ in a cost effective and safe environment. Develop process improvement practices and efficient workforce utilisation to maximise throughput. Demonstrating leadership, drive the development of talent and a continuous improvement culture to deliver first class performance.

Job Description:

Benefits

A competitive salary

25 days annual leave + bank holidays (purchase additional 5 days holiday)

Annual Bonus

Laptop and phone

Up to 7% pension,

Life insurance,

Access to the company a share scheme

Healthcare
 

You will may also benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.

About us

Finning is the largest Caterpillar dealership world-wide, specialising in Heavy Equipment, Machinery, and Power Generation. We have been delivering unrivalled service for 90 years. We sell, rent, supply parts, service, and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

About you

5 years experience of workshop or field service management, equipment or process engineering

PC literate Understanding of budgetary control and processes

Strong mechanical & technical knowledge

Knowledge of CAT Product Range desirable

Strong organisational and management skills

Well-organised and able to plan

Interpersonal skills internal and external

Team player with co-operative manner

Good levels of numeracy and literacy

Major Job Functions:

Lead direct reporting teams and functions. Manage and develop individuals and teams to maximise future opportunities and address concerns.

Manage all functions within budget and financial targets to maximise profitable performance.

Lead the monitoring and management of performance metrics to demonstrate performance and drive continuous improvement through direct reports.

Lead and drive quality interaction with other business functions to maximise business targets and goals.

Lead and ensure the efficient scheduling of work to maximise efficiency across all teams using case management and workforce enablement platform.
 

Competencies:

Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions. 

Cultivates Innovation: Paying attention to what customers want and need – new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still.

Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning.

Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.

Commercial Mindset: Understanding the business and paying attention to business problems (complex and less complex) from all angles.  Applying knowledge of the business and marketplace to negotiate and structure interaction.  Not only understanding key financial and commercial fundamentals, but more importantly how to incorporate a commercial thinking mindset into every major decision made

Decision Quality: Good decisions are based upon a mixture of analysis, wisdom, experience and judgement.  Making quality decisions while working in an environment where ambiguity and uncertainty are the norm

Situational Adaptability: Paying attention to circumstance and adjusting according.  Being able to recognise the need to be flexible and act different because no two situations are exactly alike.  The outcome will be ease of transaction and effectiveness of interaction

Develops Talent: Developing the team to meet both their career goals and Finning’s goals.  Creating pools of people ready and willing to take on new challenges and step up when needed
 

Specific Skills:

Strong organisational and management skills

Well-organised and able to plan

Interpersonal skills internal and external

Team player with co-operative manner

Good levels of numeracy and literacy
 

Knowledge:

Mechanical and technical understanding of new prep, customisation and engineering cost and revenue profiles

PC literate Understanding of budgetary control and processes

Knowledge of CAT Product Range desirable
 

Accountability:

Accountable for delivering all team activities to quality and on-time

Accountable for Health & Safety performance within workshops.

Be a key member of the Finning UK&I management team through contribution and the development and delivery of strategy.

Zero LTIs.

Functions operate to financial and operational budgets and targets.

Labour utilisation > 72.5%.

Service after repair <1% Service Revenue.

Prep completion, OTIF >95% (target >98.5%).

EOS engagement rating improvement YOY
 

Education & Experience:

5 years experience of workshop or field service management, equipment or process engineering

Financial management and controls

Track record of delivering to deadlines                                                                                            

Demonstrate team building and management through development and mentoring (desirable)

Here at Finning we believe that our people are the heart and soul of our company and fundamental to our success and as such, our employees are rewarded with an attractive all-round benefits package including:

If you would like to be a part of a global organisation offering industry leading training and a competitive package, then apply online today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly