CX Customer Experience Account Executive

Birmingham
2 weeks ago
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We're hiring a CX Customer Experience Account Executive to help shape how people experience commercial properties, from the events they attend to the digital and physical touchpoints they interact with day-to-day.

This is a hands-on, delivery-focused role that blends creativity, organisation, and autonomy. You'll support national-level client accounts and contribute to a wider strategy that puts occupiers at the heart of the commercial property experience.

What you'll be doing:

Plan and deliver on-site events - from wellbeing sessions to professional workshops and social gatherings for 100+ people.

Curate and manage content for digital platforms including websites, apps, and social media (especially professional channels like LinkedIn).

Support and implement customer engagement strategies aligned to property brand identities.

Manage relationships with suppliers and creatives - from photographers to florists - and oversee event budgets.

Contribute to design proposals and pitch content, working with internal teams to deliver ideas that match each site's personality.

Be a key contact for clients and on-site teams, helping to maintain a high-quality experience across every interaction.

What we're looking for:

Experience in events, placemaking, hospitality, design, or similar sectors.

A confident, organised individual who's comfortable managing projects end-to-end.

Comfortable with social media and basic design tools like Canva or InDesign.

Naturally collaborative and able to communicate clearly with colleagues, suppliers, and senior stakeholders.

Someone who's entrepreneurial in mindset - able to treat the role like a business within a business.

An understanding of what makes a space culturally engaging, inclusive, and memorable.

Occasional UK travel and a full UK driving licence.

Why this role? This is an opportunity to join a growing team that's shaping how people connect with their workspaces. You'll have real ownership, support from experienced colleagues, and the freedom to be creative while delivering high-quality, people-focused experiences. It's varied, it's rewarding, and you'll never be stuck in one place for long.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

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