Regional Sales Operations Manager
Location: Midlands, UK
Employment Type: Permanent
Salary: £87,940 plus a 15% bonus
The Company:
A highly successful manufacturing company that has been distributing products worldwide for over 50 years. The UK office is based in Warwick. The head office is in Switzerland, with over 2000 employees worldwide. You can expect a dynamic and successful company where innovation, courage, fairness, openness and transparency are encouraged, and your ideas are welcome. They offer flexible options for hybrid working. Your development according to your strengths and aspirations in your career is of great importance!
Your Duties:
Manage a team of approximately 10 Sales Operations Employees throughout Europe including Switzerland, the UK, Germany, and the Netherlands
Must also have significant experience driving projects through to completion involving multiple departments and stakeholders including operations, sales, finance, IT and more
Prepare and present customer executive presentations, summary reports, spreadsheets, charts and analysis of data from multiple sources for internal and external use
Build management reporting package covering inventory level, order management and delivery analytics
Drive monthly forecasting for discrete and consignment orders, revenue and consignment inventory development
Directly responsible for executing the ins and outs of the company inventories including onsite consignment for the customers as well as inventory of standard products for quick sale
Maintain, and execute the soft and physical inventory process to ensure accuracy and work to resolve any discrepancies if required
Manage inventories to ensure accurate inventory levels and associated KPI’s while maintaining continuity of supply for the customers
Lead a team of customer service representatives and ensure accurate order management
Impress upon the organisation and direct team the importance of creating a positive customer experience
Main escalation point for major delivery and order management topics and work together with counterparts at the global facilities to resolve issues quickly and pragmatically
Prioritise manufacturing, purchasing and the business units to coordinate capacity planning and availability of needed materials, components, equipment, and resources to align with the customer’s demand
Lead operations and logistics related projects domestically and internationally by working with the various stakeholder groups in the company Your Competencies:
Bachelor’s degree in Business or other related field required
Progressive experience in operations, order and inventory management including experience managing teams and mentoring direct reports.
Experience in sales and distribution business requiring strong inventory management focus and controls
Experience in business process engineering and continuous improvement initiatives
Must be willing to take hands on approach to problem solving
Must have an innate desire to business process improvements and drive projects to resolution across all areas of the business
Ability to work in a matrix organisation
Strong interpersonal, organisational, and communication skills
Strong Microsoft Excel skills and the ability to develop complex reports and metrics
Ability to travel both domestically and internationally, as required
Excellent language skills, particularly in English and German
Please note that you must have a valid UK driving license and happy to travel (20% of the role is travelling)
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