Operations Support Specialist

Change your job, change your workplace, change your future...
We are actively building diverse teams and welcome applications from everyone
Role: Operations Support Specialist
Located: Field Based (Leeds)
Package: Competitive salary, Pension, Benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about Ricoh Today
What you will be doing

• Knowledge in operating relevant equipment in all areas of production – TRAC, IRIS, FlowSuite, printing, copying, finishing, basic design packages, quality control, ISE and ability to ensure excellent customer service and to meet customer expectations.
  
• Ensure smooth Mail Room processes and procedures to ensure customer satisfaction.
  
• Follow standard procedures for Document Organisation & Finishing at work tables and machines
  
• Ensure that all relevant paperwork is completed accurately to be able to provide clear information to management or to the customer where required.
  
• Demonstrate productive work practices and achieve minimum standards of excellence in all work produced, while being deadline driven to ensure customer SLA’s are achieved.
  
• Strive for customer satisfaction in all work produced, maintaining a professional attitude at all times to ensure excellent customer service.
  
• Adhere to company standards of behaviour and performance to fulfil all production tasks to ensure an excellent customer service.
  
• To maintain all equipment in a clean and safe working environment and to ensure the working area is tidy to meet Health and Safety regulations.
  
• To be flexible within this role and when required to work within other key areas of the business to ensure customer expectations are met.
  We are an equal opportunities employer
  You will ideally have
  
• Ability to work within tight deadlines to meet customer requirements
  
• To work as an individual and work within a team
  
• Knowledge of products, experience within a document / production environment
  
• PC Literacy
  
• Communication skills
  
• Quality awareness
  
• Company procedure and policy awareness
  
• Health and safety awareness
  We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
  Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
  To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
  Click here to learn more about life at Ricoh