Warranty Administrator

Warranty Administrator, Ipswich IP6

Mon-Fri 08.30-17:00 (Office based)

Part-time hours (25+) also considered.

£29,000-£32,000/DOE plus competitive benefits package and opportunity for progression!

Damson House Recruitment are pleased to be supporting our client, an award-winning Engineering business who are seeking an experienced Warranty Administrator to join their busy service division on a permanent basis. You will provide sales, service and warranty support for diesel generators, UPS systems and specialist automatic vehicle transmissions.

Reporting to the Service Operations Manager and Technical Sales Manager, the Warranty Administrator will be responsible for assisting with planning and organising the daily activities of a team of engineers in order to meet customer requirements, ensuring customers are kept informed of updates on work being carried out and supporting the engineering team. You will work alongside other internal departments to ensure that high levels of customer service are delivered and maintained.

Outline of Responsibilities

• Help to resolve any issues that arise regarding customer orders and engineer visits.
  
  
• Process engineer job cards to allow for accurate invoicing.
  
  
• Utilise management systems and MS tools to operate daily activities.
  
  
• Manage customers’ expectations whilst delivering excellent customer service.
  
  
• Liaise with customers, keeping them updated and assist with queries.
  
  
• Process warranty claims and associated administration, including service reports.
  
  
• Provide quotations for planned service, remedial work and parts such as motors/pumps.
  
  
• Liaise with suppliers and ensure correct parts and materials are ordered.
  
  
• Have a flexible approach to daily activities as requirements can change.
  
  Experience and skills required
  
  You will have previous experience preferably within an engineering/mechanical setting in the service or warranty administration of commercial trucks, automotive industry, plant engineering, agricultural engineering, or other service controller roles in addition to the following;
  
  
• Technical administration within mechanical or engineering field – advantageous
  
  
• Understanding or knowledge of diesel transmissions or generators and parts – advantageous
  
  
• High level of administration and customer service experience
  
  
• Excellent attention to detail and accuracy of work
  
  
• IT proficiency – MS Office. Warranty portals or similar systems
  
  
• Organised, methodical and adaptable to changing requirements and deadlines
  
  
• Excellent communication skills, written and verbal
  
  
• Team spirited with a flexible approach to business needs
  
  If you would like to join a professional and friendly business who work together as a team supporting each other in a thriving, busy environment, please apply with an up-to-date copy of your CV today.
  
  Applicants - thank you for your application - please note, we will be unable to process your application if you do not meet the required criteria as outlined. Should we wish to short-list your application we will be in touch within 5 working days.
  
  Equal Opportunities Statement
  
  Our business is proud to be an equal opportunities employer. We welcome all applications and will never discriminate based on colour, race, religion, ethnicity, sex, gender, national origin, sexual orientation, marital status, age, disability or veteran status