Service Manager

Service Manager
Location: Preston
Salary: up to £50,000 + Benefits
Profit share paid 6 monthly
Excellent Benefits Package

About your new company

My client is a global fleet maintenance company who have been stablished for over 200 years. They are the leader in new innovative technologies and ensures their customers are put first. Due to their huge success and growth over many years they are actively seeking a skilled Service Manager to join their team.

The role is responsible to provide Leadership & Direction ensuring all customers service experience is best in class and is met with robust communication and organisation. Overseeing and reprioritising accordingly the planning of workloads to meet with customers’ expectations and ensure all Company targets are met and exceeded.

The service manager manages the service department team and handles customer service interactions, reports, and repairs. Employee training & development to ensure all staff are competent with in their roles. The workshop systems and processes so they are fit for purpose and meet the Company’s deliverables to the required standards and time timescales

About your new Service Manager role:

• Effectively deal with all customer service enquiries, advising and actioning accordingly, taking ownership of the problem from start to finish and be the point of contact for customers.
  
  
• Answer phones & welcome customers to Service Centre
  
  
• Taking / logging incoming work from customers
  
  
• Create job cards / notifications via SAP, and identify / order parts for engineers.
  
  
• Plan engineers daily workload, effectively and efficiently
  
  
• Prepare and provide estimates to customer and subsequently follow up to ensure whenever possible their conversion
  
  
• Carry out admin tasks as required for the benefit of the service operation
  
  
• Plan and efficiently manage machines in the region on contract maintenance, including maintenance of the contract planner
  
  
• Follow up service visits with a phone call to ensure satisfaction
  
  
• Process engineer job sheets for correct and accurate completion and record non-compliance or poor completion.
  
  
• Maintain Department WIP to acceptable levels as instructed in conjunction with the Centralised Billing Dept.
  
  
• Assist in the organisation of onsite meetings to ensure senior management and customers are received, handled and catered for in the way they expect
  
  
• Willingly carry out any other duties deemed appropriate by the company.
  
  
• Assist with H&S aspects as required
  
  The successful Service Manager will receive:
  
  
• Profit Related Bonus scheme (based on 5% basic salary)
  
  
• 25 days holiday plus BH’s
  
  
• Personal Pension Scheme (3.5% employee = 5.5% employer / 5% employee = 7.5% employer) – enrolled after three months
  
  
• Life Assurance from day one = 5x basic salary
  
  
• Discount Shopping
  
  
• Portal Free Parking on site
  
  
• Ride to Work Scheme
  
  
• EAP Access to training
  
  
• Mental Health First Aiders
  
  Next Steps
  
  If you are an experienced Service Manager and would like to find out more about this exciting role please reply to this advert with an up to date copy of your CV or call Chris at Kemp Recruitment on (phone number removed) for further information