Service Administrator

Milton Keynes
1 month ago
Applications closed

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This is planned to be a 6 month temporary assignment with potential to go Temp-Perm.

Purpose of the role:

  • To provide full and comprehensive administration support for engineers, dispatchers and service management.

  • Ensuring the highest level of customer service is delivered and all KPIs are achieved.

  • Full and comprehensive administration support to service customers and suppliers (internal and external).

  • Ensure correct and swift processing of all work recorded in SAP.

    Main duties:

  • Processing and control of subcontract orders and invoicing

  • Preparation of SAP quotations for external repairs

  • Raising any necessary credits and debits

  • Raising Purchase Orders for suppliers, follow up, control and monitor

  • Provide cover for service dispatcher when required

    Team responsibilities:

  • Build a strong and positive relationship with customers, engineers and colleagues

  • Processing service reports through to invoice

  • Invoice queries and resolution/escalation as required

  • Proactive follow up of quotations raised for external repairs and PM contracts

  • Control and resolution of all SAP error reports

  • System cleansing as required referring to the error logs.

  • Process engineer’s timesheets, checking for accuracy, productivity, overtime

  • Allocate and order Sub–contracted work

  • Handling and filing of Paperwork

  • Handling and logging of customer calls efficiently and by agreed procedure

  • Participate in regular ASM / Admin / Dispatch meetings.

  • Participate in regular Engineer meetings General office duties

  • To raise and follow up new Customer request forms

  • To ensure all Customer Processes are followed and SLA are adhered to

  • Maintain and amend Customers CRM database

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