Quality Technician (Days)

Baltic Recruitment are delighted to be partnering with Krystal Technology UK Ltd, a specialist manufacturer of high-purity fused quartz and fused silica components serving the semiconductor, photonics, industrial and scientific sectors, with their search for an experienced Quality Technician.

Key Duties:

• The role will support the Quality Manager with QMS activities, ISO 9001 preparation, internal audits, non-conformities, supplier audits, customer complaints, corrective actions, continuous improvement projects and Quality-related meetings. The role will also act as the main Quality contact for calibration activities across site, covering measuring equipment and MFCs/gas control equipment.
• The Quality Control Technician will maintain a strong understanding of product specifications and inspection requirements and will be capable of carrying out QC inspections to a high standard to provide effective cover for the QC team. The role requires a flexible and technically capable approach, with the ability to work across a broad range of Quality activities.

Key Duties:

• Act as the main Quality contact for calibration activities across site, including measuring equipment, working with external laboratories and MFCs/gas control equipment, ensuring calibration schedules, records and requirements are maintained and achieving relevant KPIs.
• Maintain a strong understanding of product specifications, drawings, geometrical tolerances and inspection requirements, supporting the development and improvement of inspection methods.
• Make independent decisions regarding non-conforming products within defined procedures and delegated authority, including agreed value thresholds, escalating matters outside this authority to the Quality Manager.
• Support the investigation, assessment and resolution of product non-conformities and contribute to corrective actions.
• Carry out final, in-process and goods-inwards inspections to a high standard, providing cover for the QC team and demonstrating best practice.
• Develop and where required carry out First Article Inspections (FAI) and measurement studies, including Gauge R&R and other appropriate measurement system analysis techniques.
• Develop and maintain expert knowledge of the Sage X3 Quality Management module.
• Maintain and update Quality Management KPIs, ensuring assigned targets are achieved and relevant information is accurately recorded.
• Maintain Quality procedures, manuals, databases and controlled records, ensuring information is accurate, current and traceable.
• Support the Quality Manager with third party ISO 9001 audits and conduct internal audits in accordance with the internal audit program.
• Support with conducting supplier audits where required.
• Support the Quality Manager with customer claims, including investigations, root cause analysis, corrective actions and maintaining associated records.
• Support and lead continuous improvement and Quality projects to improve product Quality or site processes, using appropriate problem-solving tools such as Ishikawa, PDCA, 5 whys and 8D.
• Train to become an administrator and point of contact for the site's Document Management System (Momentum).
• Represent the Quality function at relevant site meetings, providing Quality information, updates and technical input.
• Carry out routine laboratory testing / tasks to provide cover for the Laboratory Coordinator when required.

Key Requirements:

• Minimum 3 years' experience in Quality Control, Quality Assurance, inspection or a similar Quality role, preferably within a manufacturing environment.
• Strong understanding of geometrical tolerancing and inspection principles, including the ability to interpret basic engineering drawings, tolerances and acceptance criteria.
• Experience using inspection and measurement equipment, with a good understanding of measurement and calibration principles.
• Experience or demonstrated competence in calibration activities and maintaining calibration schedules and records.
• Experience conducting internal or supplier audits.
• Experience investigating Quality issues and supporting corrective actions and structured problem-solving techniques such as Ishikawa, PDCA, 5 whys and 8D.
• Excellent organisational skills, with the ability to manage multiple Quality activities, deadlines and priorities.
• Good written and verbal communication skills, with the ability to represent the Quality function professionally and communicate technical Quality information clearly.
• Good IT skills, including Microsoft Office, particularly Excel, and the ability to learn and use business and Quality systems.
• Experience with basic data analysis and ability to create / maintain reports.
• Ability to work independently, take ownership of assigned activities and escalate issues appropriately.
• Flexible approach with the ability to support Quality Control, Quality Management and laboratory activities.

The Package:

• £32,000 per annum.
• 25 days annual leave + bank holidays.
• Salary sacrifice pension scheme.
• Company bonus based on performance.
• 37 hours per week - Monday to Thursday 07:30-16:15 and Friday 07:30-12:30.