Product Support Engineer

ROLE: Product Support Engineer

HOURS: 40 hours, Monday - Friday Permanent Role

SALARY: Up to £37,500 dependent on skills and experience

BASE: Eurocell Head Office, South Normanton, Alfreton, DE55 2DT

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are delighted to be recruiting for a Conservatory Roofs Technical Process Engineer to provide a high quality pre-sales and after- sales service for both our internal customers across our Branch Network and external customers.

As part of your role, you will also manage processes against established KPI's along with supporting departments such as Manufacturing, Logistics and outside suppliers to ensure information and resolutions to our customers are delivered in a timely manner.

WHAT OUR PRODUCT SUPPORT ENGINEERS DO:

Provide help and technical advice to customers using roofing products
Provide training and advice to the internal roof department and our external customers
Support in all required aspects of new customer set up's
Investigate any reported issues relating to our product range
Assist with new product introductions and continuous product development
Support customers using Manufacturing software with on site meetings when required
Maintain a high knowledge of our products and services, learning about new products, by being part of the project team
Support in approval of technical roof designs to ensure that structural and product guidelines are adhered to
Create or maintain technical documents such as installation and survey guides
Assist our Engineers with diary planning to ensure KPI response times and agreed visit frequencies are adhered
Report on any departmental or customer KPI's along with other reporting as and when required
Create and maintain Service level agreements for the CRS Technical Dept

WHAT WE NEED FROM OUR PRODUCT SUPPORT ENGINEERS:

Recognised professional qualification (Building Studies HND/ ONC ) desirable
Previous experience working in a building product related field
Knowledge of the Conservatory/replacement roof sector and fabrication
Strong negotiation and communication skills
Good knowledge of AutoCAD
Full UK Drivers License to attend site visits as and when required

WHAT WE OFFER OUR PRODUCT SUPPORT ENGINEERS:

You will be rewarded with a very competitive basic salary upto £37,500 dependent on skills and experience
25 days holiday, plus statutory holidays - normally 33 days in total each year
Free Healthcare plan for all employees
Enhanced Maternity and Paternity benefit
Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
Company Pension Plan
Employee discount on Eurocell products
Discounts across many well-known online and high street retailers
A blend of training, including e-learning and on the job training to help your career development
Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
Colleague Referral Programme; we pay you for successfully referring people to join our team
Excellent opportunities to grow with us, and progress your career

We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible.

Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.

Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page