People Shared Service Centre Administrator

Murphy is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland, Canada and America, Murphy provides better engineered solutions to infrastructure sectors including transportation; natural resources; energy and water. 

Headquartered in London, Murphy has a number of related businesses – Ground Engineering; Utility Connections; Murphy Plant; Murphy Process Engineering; Pipeline Testing Services; Specialist Welding Services; and Electrical Services. Murphy is a specialist in delivering pipelines, design, structural steel, tunnelling, fabrication, bridges and piling, and has a substantial holding of plant, equipment and facilities.

Murphy employs around 4,000 engineers, professional managers and skilled operatives around the world. Together, they work as ‘One Murphy’ - directly delivering the people, plant and expertise needed to make projects a success. Visit (url removed) or follow us on LinkedIn, Facebook, Instagram and X:

#MoretoMurphy

The main purpose of the role is to support the People Function with the effective administration of all employee training administration requirements for Learning & Development. Processing requests and answering queries in an accurate and timely manner. Maintain high levels of confidentiality and adherence to data protection regulations at all times.

A day in the life of a Murphy Administrator

Act as a first point of contact for all employee’s, taking ownership of Learning & Development process and queries, referring to the Shared Service Centre Team Leader where more support is required
Manage a volume of queries via the case management system through varying contact methods such as telephone, in person & email within agreed Service Level Agreements
Ensure accurate and timely data entry of learning activities on Learning Administration System (Success Factors) including co-ordinating, monitoring and scheduling of training, room bookings, recording and maintaining employee training records. 
Accurate processing of financial requirements for training such as processing payments, processing training invoices and cross charging costs.
Maintaining a high level of customer service at all times in any communications with internal employees, such as Murphy employees at all different levels and external providers, such as training providers.
Build and maintain cross functional working relationships with the wider People Team, including, Learning & Development Team, Business Partners, wider Shared Service team to ensure relevant and effective support is provided including participating and contributing to learning and development meetings.
Assist with collation of management reporting information and statistical information, audit requests as required. 
Support the continual improvement of people team – learning and development processes and provide suggestions for process development and system enhancements to improve the customer experience
Support the wider People Shared Service Team, when required, with general Operational HR processes (only if required)  

Still interested does this sound like you ?

Evidence of a good standard of English & Math
Proficient in the use of IT, good working knowledge of Microsoft Applications such as Word, Excel & Outlook.
Proven track record of providing administrative support to a large, multi-site, multi-disciplined business
Able to work under pressure and meet deadlines and to provide a high standard of customer service. Desirable but not essential

Experience of working in or with a Learning & Development/Training Co-ordination role (But not essential) or Shared Service environment
Experience of working within a confidential environment
Experience within the construction/civil-engineering sector